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Keep the whole claim on its file.

AssessPro runs the daily work of claims investigation and loss assessment firms in Kenya. The insurer's instruction, the statements and photos from the field, the signed-off report, the invoice and the investigator's pay all sit on the same file.

List my firmSee how a file moves
A Field Investigator photographs the damaged front of a car in a Nairobi garage.
Photo 1Garage inspection, Nairobi

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Insurers, banks and private clients can search the directory of investigation and assessment firms by name or town, then narrow it by specialty.

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Newly listed

EI

Explicit Insurance & Assessors · Nairobi

MA

Mto Assessors · Nairobi

BA

Baraka Assessors Nairobi

KA

Kilele Assessors

Riverside Drive, Nairobi

BI

Brian Insurance · Ngong

Kibiko sublocation, Ngong ward, Kajiado North, Kajiado County, Kenya

RA

Riverside Assessors

Riverside Drive, Nairobi

How a file moves through the firm

Six steps, in the order the work happens. Each one adds to the same file, so the office can see where every claim stands.

  1. The instruction comes in

    Point the firm's mailbox at AssessPro and instruction emails from insurers land in a list, attachments and all. The Office opens each one as a file. Older files can come in from a spreadsheet.

    A Senior Investigator assigns the file to a Field Investigator. That creates the standard field tasks for the kind of claim, each with the fee the investigator earns for it.

    Instructions
    • Open as file
    Material damage file
    Field Investigator assigned
    • Visit the scene, photos and sketchKSh 3,500
    • Verify driving licence and IDKSh 1,000
    • Check the repair estimate against the damageKSh 1,500
    • Record statementsKSh 1,500
    • Write the reportKSh 4,000

    The tasks a material damage file gets, with the default fees. Each firm sets its own.

  2. The work in the field

    The Field Investigator visits the scene or the garage, records statements from the parties and collects the documents the claim needs.

    Photos go straight onto the file, and AssessPro reads the time each one was taken from the photo itself. Costs go on too, with mileage at the firm's rate.

    A Field Investigator takes notes while a man gives his statement across a desk.
    Photo 2Statement from the driver
    Close view of an investigator photographing a dented panel on a white car.
    Photo 3Rear panel, close up

  3. The report, checked and signed off

    The Office drafts the report with its sections and photos. Every version is kept, so you can see what changed between drafts.

    The Senior Investigator approves the task work and signs off the report. Then it goes to the insurer.

    A Senior Investigator reads a printed report with photos of the damaged car spread on the desk.
    Photo 4Sign-off
    1. v1First draft from the Office
    2. v2Sent back with questions
    3. v3Signed off and sent

  4. One bundle for the insurer, or for court

    AssessPro puts the report bundle together as a single PDF: a cover, an index with page numbers, the report with its photos, the documents you pick from the file and the declaration.

    Every page carries the file number, the bundle number, the report version, the date and its page number. Once the report is delivered, that bundle is frozen.

    Index
    • Report3
    • Photographs9
    • Police abstract14
    • Repair estimate16
    • Declaration18
    File 0412 · Bundle 1 · Report v3 · 6 Nov 2026 · Page 2 of 18

    Each page is stamped the same way, attached documents included.

  5. The invoice, and the chasing

    The invoice is made from the file. Approved costs that can be billed become its lines.

    Tasks that are nearly due remind whoever has them, and a file left idle for a week nudges the Office.

    1. Report delivered
    2. Day 14First reminderStill unpaid, so the insurer's accounts contact gets a reminder.
    3. Every 7 daysAgainThe reminder repeats each week while it stays unpaid.
    4. Day 30OverdueThe invoice is flagged overdue and the firm's admins are told.

    These are the default intervals. A firm can change them.

  6. Investigators paid by the cycle

    Each firm sets a monthly cut-off day. Tasks and costs approved up to that day are paid in that month's cycle. Anything approved later moves to the next one.

    Accounts closes the cycle and everything in it is paid in a single batch, with a record of what was paid. A task that missed its cycle is carried forward and marked, so nobody has to guess why it is there.

    • Approved, paid this cycle
    • Cut-off day, set by the firm
    • Approved after it, paid next cycle
Staff at work with claim files and reports in a small investigation firm's office.
Photo 5The office

Each person works their part of the file

Give everyone in the firm the role that matches their job. They see the files and the actions that role needs.

Firm Admin
Runs the firm on AssessPro: people, insurers, files, reports and billing.
Senior Investigator
Assigns files, approves task work, signs off reports and sends invoices.
Office
Opens files, chases documents and drafts reports. Sees every file in the branch.
Field Investigator
Works the files assigned to them: tasks, statements, evidence and the report draft.
Accounts
Invoices clients, records payments in and closes the investigators' pay cycle.

Bring your firm's files onto AssessPro.

List your firm in the directory and start opening files. Looking for a firm to handle a claim instead? Search the directory.

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